Before contacting us, we recommend reviewing our documentation guide. If you still have pre-sales or technical questions, please don't hesitate to reach out to us.
For any pre-sales inquiries, please email us at info[@]wpeverestbackup.com and we will respond promptly
Technical Support Questions
Technical support is available during the business hours of 10:00AM to 6:00PM GMT +5:45 (Monday to Friday).
In order to assist you more effectively, we may require the following information:
- URL of your website
- Description of problem(s)
- Screenshot of problem(s)
- Your server information that can be found in Everest Backup Menu 👉 Settings 👉 Information Tab
- Latest Log file (found in Everest Backup Menu 👉 logs)
- Instructions on how to retrieve the WordPress debug system information."
Email to bug-report[@]wpeverestbackup.com
For more referance refere to https://wpeverestbackup.com/support/